Last updated: 27 August 2026

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Harbour & Forge Group Limited (“Harbour & Forge”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

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This notice explains how we collect, use and protect personal information when you visit www.harbourandforge.com, contact us or do business with us.

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1. Who we are

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Harbour & Forge Group Ltd is the controller responsible for your personal information.

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Registered office: The Watch Oak, Battle, TN33 0YD

Privacy enquiries: info@harbourandforge.com

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2. Information we collect

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Depending on how you interact with us, we may collect:

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• Your name, job title and organisation

• Your email address, telephone number and business address

• Information contained in enquiries, correspondence or contact forms

• Customer, supplier and commercial relationship information

• Marketing preferences

• Technical information, including your IP address, browser, device type and operating system

• Information about how you use our website, including pages viewed, referral source and visit times

• Any other information you choose to provide

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Please do not send sensitive or special-category personal information through our website unless we specifically request it.

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3. How we use your information

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We may use your personal information to:

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• Respond to enquiries and requests

• Discuss or enter into a potential contract with you

• Manage customer, supplier and other business relationships

• Provide our products and services

• Operate, maintain and secure our website

• Understand how visitors use our website

• Improve our website, products and services

• Send relevant business communications where permitted

• Maintain appropriate legal, financial and business records

• Meet our legal and regulatory obligations

• Establish, exercise or defend legal claims

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We process personal information only where we have a lawful reason to do so. Depending on the circumstances, this may be:

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• Contract: Where processing is necessary to perform a contract or take steps at your request before entering into one

• Legal obligation: Where we need to comply with a legal or regulatory requirement

• Legitimate interests: Where processing is reasonably necessary to operate and develop our business, maintain business relationships, protect our systems or respond to communications

• Consent: Where you have given us permission, including for optional website analytics or certain marketing communications

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Where we rely on legitimate interests, we consider and balance our interests against your privacy rights.

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We do not use personal information for solely automated decisions that produce legal or similarly significant effects.

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4. How we obtain information

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We may obtain personal information:

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• Directly from you, including through our website, email, telephone calls and meetings

• Automatically when you use our website

• From your employer or another organisation with which we work

• From publicly available business sources, such as company websites, professional networks and Companies House

• From professional advisers, business partners and service providers

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5. Who we share information with

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Where necessary, we may share personal information with:

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• Website hosting, email, analytics and IT service providers

• Professional advisers, including accountants, lawyers and insurers

• Logistics providers, manufacturers, suppliers and other commercial partners

• Payment and banking service providers, where applicable

• Regulators, courts, law-enforcement agencies and public authorities

• A purchaser or successor if our business or assets are sold or reorganised

• Other parties where you have authorised us to do so

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Service providers acting on our behalf are required to use personal information only for the agreed purpose and to protect it appropriately.

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We do not sell personal information.

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6. International transfers

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Some of our service providers, manufacturers, suppliers or business partners may be located outside the United Kingdom.

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Where personal information is transferred internationally, we will use an appropriate legal safeguard where required. This may include transferring information to a country recognised as providing adequate protection or using approved contractual protections, such as the UK International Data Transfer Agreement or UK Addendum.

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You may contact us for further information about the safeguards applying to a particular transfer.

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7. How long we keep information

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We retain personal information only for as long as reasonably necessary for the relevant purpose.

Our usual retention periods are:

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• General enquiries and correspondence: Up to 24 months after the last meaningful contact

• Customer and supplier records: For the duration of the relationship and normally for up to seven years afterwards

• Website security logs: Normally up to 90 days, unless required for investigating an incident

• Analytics information: According to the retention settings of the relevant analytics service

• Marketing information: Until you unsubscribe or we determine that the information is no longer current

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We may retain information for longer where required for legal, regulatory, taxation, accounting, insurance or dispute-resolution purposes.

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We may keep a minimal suppression record to ensure that someone who has opted out of marketing is not contacted again.

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8. Cookies

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Our website may use cookies and similar technologies to operate securely, remember preferences and understand how visitors use the website.

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Strictly necessary cookies may be used without consent where permitted by law.

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We will not place optional analytics, advertising or similar cookies unless you have made the relevant choice through our cookie controls.

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You can review or change your choices using the Cookie Settings link on our website. Further information about individual cookies, their providers and how long they remain active is available through our cookie-management panel.

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9. Marketing and your right to object

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We may send relevant business communications where you have consented or where another lawful basis permits us to do so.

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You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us.

You have the right to object at any time to the use of your personal information for direct marketing. If you object, we will stop using it for that purpose.

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10. Security

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We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

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Access is restricted to people and service providers who need the information for legitimate business purposes.

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However, no internet transmission or storage system can be guaranteed to be completely secure.

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11. Your rights

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Depending on the circumstances, UK data-protection law may give you the right to:

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• Request access to your personal information

• Ask us to correct inaccurate or incomplete information

• Ask us to erase your information

• Request that we restrict how your information is used

• Object to certain uses of your information

• Receive certain information in a portable format

• Withdraw consent at any time where processing is based on consent

• Complain to the Information Commissioner’s Office

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These rights are subject to legal conditions and exemptions. We may need to verify your identity before responding to a request.

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Withdrawing consent does not affect processing carried out lawfully before consent was withdrawn.

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12. Complaints

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Please contact us first if you have a concern about how we use your information so that we can try to resolve it.

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You also have the right to complain to the UK Information Commissioner’s Office.

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Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/

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13. Children

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Our website and services are intended for businesses and adults.

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We do not knowingly collect personal information from children through the website.

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14. External links

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Our website may contain links to websites operated by other organisations.

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We are not responsible for their content, security or privacy practices. You should review the privacy notice of any external website you visit.

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15. Changes to this notice

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We may update this notice when our services, website or legal obligations change.

The current version will be published on this page with its latest revision date.

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16. Contact us

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For questions, requests or complaints relating to personal information, please contact:

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Harbour & Forge Group Ltd

The Watch Oak, Battle, TN33 0YD

info@harbourandforge.com